Refund & Cancellation Policy

This policy is part of our Terms and Conditions. It covers every payment made to INSTOREREVIEWS DIGITAL MARKETING SERVICES for TableTech360. Nothing in it limits rights you have by law that cannot be waived.

• Your first payment covers your first billing period (one month or one year) and a one-time setup fee for each business location. The setup fee includes 50 printed QR table inserts.
• Your subscription then renews automatically at the end of each period until you cancel.
• Prices are in US dollars in the United States and Philippine pesos in the Philippines. We are not VAT-registered, so prices include no VAT.
• Our payment processor emails you a receipt for every payment. We issue an invoice for every payment; email us if you have not received yours.

• In the app, go to Billing and Subscription → Cancel subscription. The account owner and admins with billing access can do this.
• Or email info@instorereviews.com from your account email, and we will cancel within one business day.
• Cancelling stops all future charges. Your service continues until the end of the period you have paid for, and you can undo the cancellation before then.
• After it ends, your QR codes and Money Page show as unavailable to guests. We keep your account data so you can come back.

• First payment: if you ask within 14 days of your first payment, we refund the plan fee for your first period in full and cancel the subscription. The setup fee and any extra inserts in that payment pay for printing, so they are refunded only if you ask within 24 hours of paying. After that, printing has started (section 5).
• Renewals: a renewal is not refunded once the new period has started, except in the cases in section 6.
• Unused time: we do not refund part of a period when you cancel. Your service simply continues until the period ends.

• We ship printed inserts (not table stands) to your business location's country — the Philippines or the United States. Shipping is free.
• Delivery usually takes 5–15 business days from payment. A large order may arrive in more than one parcel at no extra cost. Ask us for tracking at any time. You can use the app, and print your own QR codes from it, while you wait.
• Not arrived: if your inserts have not arrived within 20 business days of payment, tell us. We will send them again at no charge, or refund them if you prefer.
• Damaged or misprinted: tell us within 7 days of delivery, with a photo, and we will replace them free of charge.
• Cancelling an order: you can cancel within 24 hours of paying for a full refund. After 24 hours printing has started, and because the inserts are made for your business they cannot be cancelled or refunded, except under the two points above. This applies to your first inserts and to extra packs ordered later.

We refund in full, whenever you tell us:

• a duplicate charge;
• a charge made after you cancelled in time;
• a charge for a period in which your location was paused for non-payment;
• any amount different from what was shown at checkout.

• AI credit packs: refunded in full if you ask within 14 days of buying and have used none of that pack's credits. A credit used on a generation that fails is returned to your balance automatically. Credits have no cash value.
• Website setup fee: refunded in full if you ask before you send us your website questionnaire. After that we have started building your website, and the setup fee is not refundable.

Email info@instorereviews.com from your account email with your business name, the date and amount of the charge, and the reason. We reply within 2 business days and decide within 5 business days.

Approved refunds go back to the original payment method within 7 business days. Your bank may take longer to show them.

If a renewal payment fails, our payment processor tries again and we email the account owner and billing admins. Your service continues for 7 days. If payment is still outstanding after that, your location is paused: guests see that the QR code is unavailable, but you can still sign in and fix the payment. It stays paused until payment is made or you cancel.

Please contact us before disputing a charge — most problems are fixed faster that way, and the refunds in section 6 are automatic. If you open a dispute, we may give your bank or payment provider the records of your purchase, the terms you accepted and your use of the Service. We do not pause your service because of a dispute unless the dispute shows the payment was unauthorised or fraudulent.

We will email you at least 30 days before any change that reduces your rights. A change applies only to payments made after it takes effect.

INSTOREREVIEWS DIGITAL MARKETING SERVICES
Sole proprietorship registered with the Department of Trade and Industry, DTI Certificate No. 7345836
Lapu-Lapu City, Cebu 6015, Philippines
Email: info@instorereviews.com · Phone: +63 948 196 4567